Japanese Classical Designer Brand Handmade Men Glasses Frames Irregular Thick Acetate Eyeglasses Luxury Sunglasses
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Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
Premium Coating Nightmare & Warranty Disappointment! 😤
I'm here to share a terrible online shopping experience, hoping my story serves as a cautionary tale. Everything seemed fine with GlassesUSA until a defect surfaced, turning my satisfaction into immense frustration. I paid an extra $48 for their premium Super Hydrophobic coating, but these lenses are nearly impossible to clean, which is unacceptable for a feature designed for clarity. This is clearly a defect, especially when I compare them to my numerous Zenni glasses that don't have this issue. I expected their 365-day warranty to cover this, but instead, I was offered only a 50% store credit if I chose to return the product, not a replacement for a defect. The inability to speak with a live agent and the runaround I've received led me to leave this review and try to get a real answer.
Customer: Hi, I'm calling about my recent order, #105180754. I received the glasses, and everything about them was great until the defect surfaced. I paid an extra $48 for the Super Hydrophobic coating, and these lenses are nearly impossible to clean. They smudge constantly, and I can't get them clear, no matter what I try.
CS Rep: I apologize for the trouble you're experiencing with your lenses, sir/ma'am. I understand how frustrating it must be to have difficulty cleaning them, especially after paying for a premium coating. Let me pull up your order details right away.
Customer: It's extremely frustrating! I've been wearing glasses for 60 years, and I have 9 pairs from Zenni with similar coatings that don't have this issue. This is clearly a defect in the application of your coating. I was told I'd only get a 50% store credit if I returned them, which isn't fair for a defective product under your 365-day warranty. All I'm seeking is a replacement pair with the Super Hydrophobic treatment applied correctly.
CS Rep: I completely understand your concern regarding the warranty and the cleaning issue. A 50% store credit might not feel like a complete resolution for a product defect. I will escalate this directly to our review team to reassess the specifics of your Super Hydrophobic coating and the warranty claim for a full replacement. We want to ensure you receive the quality you paid for.
Customer: Thank you, I appreciate that. I just need a resolution where I get the product I paid for, not a partial credit for something that is clearly not my fault.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap and to ensure GlassesUSA addresses genuine product defects properly.
From Online Glasses Disaster to Mozaer.com Delight! ✨
I still can't get over how much these glasses have transformed my look and confidence. Every time I wear them, I feel a distinct blend of sophistication and unique style that I've never experienced with any other eyewear. If you're ready to discover that same feeling of understated luxury and impeccable craftsmanship, then you absolutely have to explore these Japanese Classical Designer Eyeglasses. They're more than just frames; they're a testament to exquisite design and a secret weapon for an instantly elevated aesthetic. You won't regret making them your next signature accessory. I'm still reeling from my last online glasses purchase. I paid extra for a premium coating, but the lenses were impossible to clean, smudging constantly! 😤 And the customer service? Non-existent! They offered a paltry 50% store credit for a clear defect under warranty. It was incredibly frustrating not being able to speak to a live agent and feeling completely scammed. I vowed never to go through that hassle again. ðŸ˜
After that disaster, I was hesitant to buy glasses online again. But I desperately needed new frames, and friends kept recommending Mozaer.com for their unique designs and good reputation. I decided to give them a shot, hoping for a different experience. 🤔 And what a difference it was! As one satisfied customer shared, "The glasses, once received from Mozaer.com, are working out well for us!" This perfectly echoes my feelings.
From the moment I browsed their site, the experience was smooth and intuitive. Their selection of Japanese Classical Designer Brand Handmade Men Glasses Frames was impressive. The quality is exceptional, far surpassing my previous purchase. The frames are sturdy, and the lenses are perfectly clear and easy to clean. Their customer service team was responsive and helpful, making sure I got exactly what I needed. It's a breath of fresh air to finally get the quality I paid for, especially after dealing with such a poor experience elsewhere. I even found a fantastic pair of male reading glasses for my father! ✨ Mozaer.com truly delivered on its promises, offering great value and a genuinely pleasant shopping journey. I couldn't be happier with my new Luxury Sunglasses. 😃
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